publications on conflict costs
Conflict cost study by KPMG sources
Among other findings this study states that “conflict costs provide large rationalizing potential”, amounting to at least 25% p.a. The following details were given:
- 10 to 15% of the working time in any company are used for the handling of conflicts;
- 30 to 50% of the weekly working time of executives are spent directly or indirectly with internal problems, conflicts or consequences of conflicts;
- approx. 25% of the revenues depend on the quality of communication.
Conflicts cost – but how much? sources
- Someone within a conflict has considerable problems to concentrate on his work;
- in a persisting conflict situation a dynamic downswing might develop that can hardly be stopped;
- executives who ignore or deny conflicts cause damage to their companies due to gross negligence.
New ways to improve results sources
Key findings of the authors are:
- Employees’ behavior in a conflict can be trained as an important precaution;
- changing processes within companies can be shortened and arranged in a constructive manner for involved employees by hiring accompanying support such as mediation or coaching;
Conflicts and conflict costs in Organizations sources
The author presents a systematic examination of conflicts in her diploma thesis. Stated sources of conflict are:
- role conflicts;
- competition conflicts;
- territorial conflicts;
- conflicts of system;
- conflicts of change.
Further key statements are:
- 'Employees and executives know about a large number of conflicts';
- inadequate handling of conflicts could 'cause high costs without even proximately being able to quantify these costs';
- 'especially employees in leading positions or with leading responsibility spend a considerable part of their working time handling conflicts.'
Conflict costs in organizations sources
Kernaussagen der Veröffentlichung lauten:
- The avoidance of juridical proceeding by involving mediation offers considerable saving potential;
- executives spent up to 42% of their working time handling conflicts.
The Cost of Conflict in the Workplace sources
Key statements of J.A. Cram and R.K. MacWilliams are:
- 'Addressing conflict should be viewed as an important element in achieving organizational effectiveness and enhancing productivity.'
- 'Many organizations, however, suffer chronic patterns of unresolved conflict that are costly and often symptomatic of serious organizational dysfunction.'
- 'In fact, some experts believe that unresolved conflict represents the largest reducible cost in many businesses, yet it remains largely unrecognized (Dana 1999, Slaikev and Hasson 1998).'
- 'Without a clear picture of the real costs associated with conflict, the priority for developing healthy resolution strategies is likely to remain low.'